Privacy Policy
Last updated: 01/01/2026
At ROOFWIZARDS LIMITED, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, make an enquiry, or use our services. We comply with the UK General Data Protection Regulation (GDPR) and all applicable data protection laws.
1. Information We Collect
We collect and process personal data that you voluntarily provide to us via our website enquiry forms or other communications. This may include:
- Personal Identification Information: Name, email address, phone number, and address.
- Service Information: Details about your roofing enquiry, including inspections, repairs, replacements, or other roofing services requested.
- Website Usage Data: Information about how you use our website, such as IP address, browser type, pages visited, and cookies.
2. How We Use Your Information
We collect and use your personal data for the following purposes:
- To provide and manage our roofing services.
- To respond to enquiries, provide quotations, and arrange site visits or works.
- To communicate with you regarding your enquiry or ongoing works.
- To improve our website and services based on feedback and usage data.
- To comply with legal obligations and for security purposes.
- To send marketing communications, where you have given consent.
3. Legal Basis for Processing
Under UK GDPR, we must have a lawful basis for processing your data. We rely on the following:
- Performance of a Contract: To deliver roofing services you have requested.
- Consent: For responding to enquiries and sending marketing communications.
- Legal Obligation: To comply with regulatory and legal requirements.
- Legitimate Interest: For improving our services and ensuring the security of our website.
4. Data Sharing and Disclosure
We do not sell or share your personal data with third parties for marketing purposes. We may share your information with trusted third-party service providers who assist us in delivering services, such as subcontractors, suppliers, IT providers, or professional advisers. These parties are required to keep your information confidential and only use it in accordance with our instructions.
We may also disclose your personal data where required by law or to protect the rights, property, or safety of ROOFWIZARDS LIMITED, our customers, or others.
5. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and insurance requirements. We regularly review our data retention practices to ensure compliance.
6. Your Rights
Under the UK GDPR, you have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure: Request deletion of your personal data where it is no longer required.
- Right to Restrict Processing: Request limitation of how your data is used.
- Right to Data Portability: Request transfer of your data to another provider.
- Right to Object: Object to processing for certain purposes, including marketing.
- Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact us at office@roofwizards.co.uk.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. This includes secure systems and restricted access to personal information.
8. Cookies
Our website uses cookies to enhance your browsing experience and analyse website traffic. You can control or disable cookies through your browser settings.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their content or privacy practices and recommend reviewing their privacy policies separately.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices. Any updates will be published on our website.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:
ROOFWIZARDS LIMITED
Phone: 0800 158 3687
Email: office@roofwizards.co.uk
Address: C/O Martin Ives & Co Ltd Unit 8,
Basepoint Business
Centre Victoria Road Dartford,
Kent United Kingdom DA1 5FS